Privacy Policy
1. Introduction
SCC takes data privacy and confidentiality seriously. As a CRM consultant, SCC works closely with businesses that rely on accurate, secure, and compliant handling of customer and operational information. This Privacy Policy outlines how SCC manages, protects, and uses any information shared during consultations, discovery sessions, and ongoing project work.
A separate, legally binding Non‑Disclosure Agreement (NDA) will be signed at the point of contract to provide additional assurance and formal protection for all confidential information
2. Information SCC Collects
During the course of providing CRM consulting services, SCC may collect or be given access to the following types of information:
- Business contact details (name, email, phone number, job title)- Project‑related information shared during discovery or scoping
- CRM configuration details, workflows, and system architecture- Sample datasets or anonymised customer information for testing
- Access credentials and/or sandbox environments (only when explicitly required)
SCC does not request or store sensitive personal data unless it is essential for the agreed scope of work.
3. How Your Information Is Used
Information is used solely for the purpose of:
- Understanding your business requirements
- Designing and delivering CRM solutions
- Providing recommendations, documentation, and training
- Troubleshooting and technical support
- Ensuring the successful completion of the project
- To base recommendations of other goods/services both by SCC or 3rd party in which you would benefit or which would allow the achievement of requested objectives.
- To keep you up to date with relevant SCC news or correspondence
SCC does not use your information for other marketing unless you explicitly opt in.
4. Data Protection & Security
SCC follows industry‑standard security practices to protect all information shared, including:
- Secure storage of project files and documentation
- Password‑protected access to systems and tools
- Use of encrypted communication channels where possible
- No sharing of client information with third parties unless required for the project and approved by you
Access to your systems is limited to the minimum necessary to complete any agreed upon work.
5. Confidentiality & NDA
To provide full assurance, a separate Non‑Disclosure Agreement (NDA) will be signed before any confidential information is exchanged as part of a formal engagement.
The NDA ensures:
- All information shared is treated as strictly confidential
- No data is disclosed to third parties without written consent
- Information is used only for the purpose of delivering the contracted services
- Confidentiality obligations continue after the project ends
This Privacy Policy works alongside the NDA to reinforce your data protection rights.
6. Data Retention
Project‑related information is retained only for as long as necessary to:
- Complete the agreed work
- Provide post‑project support
- Meet legal or contractual obligations
Upon request, all project files, credentials, and data can be securely deleted at the end of the engagement.
7. Contact
Clients may request clarification on data handling or raise privacy concerns at any time during the engagement. Requests can be emailed to: Info@splashcloudconsultancy.co.uk